Terms of service

1. About UR DESIGNER

UR DESIGNER ("we", "us") is an online platform that helps people ("clients") discover architects, interior designers and other design professionals ("professionals") in India, share a project requirement and receive written proposals.

We are an introduction service. We are not a party to any agreement between a client and a professional, we do not employ professionals, and we do not supervise, guarantee or take responsibility for any design, construction or other work.

2. Who can use UR DESIGNER

You must be at least 18 years old and able to enter into a binding contract under Indian law. You must give accurate information, including a mobile number you control, and keep your login details private.

One person or practice may hold one professional account. Your role (client or professional) is fixed once your account is created.

3. Enquiries and proposals

A client may send one project requirement to up to five professionals. Sending an enquiry is free.

A professional may reply with a written, indicative proposal. Fees and timelines in a proposal are estimates to start a conversation; they are not a binding quote unless both parties later agree in writing outside UR DESIGNER.

When a client accepts a proposal, both sides can see each other’s name, mobile number and email address. Accepting is an introduction, not a contract to hire. Other professionals who sent proposals on the same project are told the client has chosen someone.

A client may close an enquiry at any time. Professionals who have not been chosen will see that it is closed.

4. Connects (professionals)

Professionals use connects to send proposals. The number of connects a proposal costs is set by the design fee quoted. Connects have no cash value, cannot be transferred and are not refundable except as stated in the app (for example, 50% returned when a client declines, all returned when a client closes an enquiry or a proposal expires unanswered).

Launch grants, referral rewards and pack prices may change. Any change applies to future purchases only.

5. Profiles and content

Professionals are responsible for everything on their profile. You may only show work you created or have permission to show, and you must describe qualifications and registrations truthfully. A Council of Architecture (CoA) number is shown as "provided" until we have checked it; it is not an endorsement.

Do not put phone numbers, email addresses or social handles inside bios, project descriptions, enquiries or proposals to get around the introduction process. Contact details are shared automatically on acceptance.

You keep ownership of your content. You give UR DESIGNER a non-exclusive, royalty-free licence to host, display and resize it to run and promote the platform while your profile is live.

6. Things you must not do

Impersonate anyone; post fake, copied or misleading work or reviews; harass or abuse other users; ask for payment outside an agreed engagement in a way that is deceptive; scrape or copy the platform; or try to break its security.

Anyone can report a profile. We may remove content, unpublish or suspend an account, and close open proposals if we reasonably believe these terms have been broken. Where we suspend a professional, unspent connects stay frozen until the review is complete.

7. Liability

UR DESIGNER is provided "as is". To the extent allowed by law, we are not liable for the quality, safety, legality or outcome of any work agreed between clients and professionals, or for any indirect or consequential loss. Our total liability to a professional is limited to the amount they paid us for connects in the three months before the claim.

Nothing in these terms limits rights you have under the Consumer Protection Act, 2019 or any other law that cannot be excluded.

8. Changes, notices and law

We may update these terms. We will tell you about material changes by email or in the app before they take effect; continuing to use UR DESIGNER afterwards means you accept them.

These terms are governed by the laws of India. Courts at Ahmedabad, Gujarat have exclusive jurisdiction, subject to any consumer forum you are entitled to use.

Questions or complaints: write to our Grievance Officer at support@urdesigner.in. We acknowledge complaints within 48 hours and aim to resolve them within 15 days.